Chuango Frequently Asked Questions(FAQ)

Chuango’s entire solution portfolio speaks self-install or DIY, and encompasses alarm, automation and IP surveillance systems and accessories, utilizing the latest communication protocols such as RF, CDMA, WCDMA, LTE, Wi-Fi, Bluetooth, ZigBee and more. Every step, from component selection and production to quality assurance and logistics, is tried and tested to abide by and uphold the most stringent international standards. From wireless, app-enabled alarm and automation systems to remote energy, security and health management, Chuango solutions cater to today’s homeowners’ mobile and environment-conscious lifestyles, and ensure they have complete control, comfort and visual confirmation right at their fingertips within a few short minutes and easy steps. As a proud winner of the 2013 IFSEC & FIREX Awards, Chuango has experienced triple-digit YoY growth over the past 24 months, and the momentum is still picking up worldwide. What’s being demanded in the residential market these days is smart, simple, sleek, mobile yet compact and integrated ingenuity, and Chuango will continue providing just that and strive to be one of the Top 3 in the global DIY security and automation market by the end of 2015.

Q: I insert the SIM card in the panel, but it doesn’t work?
A: Please make sure the SIM card is in GSM network, not CDMA. Please make sure the PIN code is unlocked by cell phone. When you insert the SIM card, the GSM indicator flashes once in second, it’s searching the network. If it flashes twice in seconds, means the GSM signal is received. If the GSM signal is abnormal, please try to change a new SIM card, or change a place.

Q: RF frequency & GSM frequency
A: Chuango alarm systems are all wireless with radio frequency 315Mhz or 433Mhz. GSM alarm systems are applicable for universal, with GSM frequency 850/900/1800/1900Mhz.

Q: Tamper
A: Tamper protection protects the control panel or device from being opened or removed from it’s mounting surface. For control panel, a tamper switch protects it from any removal attempts away from the bracket.

Q: Can the alarms work with wireless or wired accessory from other manufacturers?
A: Wired accessory can work with CHUANGO alarm panel if it has wired input interface. While wireless accessories from other manufacturers is not compitable with CHUANGO alarm panel since they are in different working mode.

Q: How can I receive an alert message and call?
A: Please store the notice phone numbers first. When there is an alert, the panel will send SMS and call to them by order with 3 rounds until the panel is disarmed.

Q: How many zones?
A: The system can support 50pcs wireless sensors, one sensor one zone, totally 50 zones. The first connected accessories is in zone 1, the second is in zone 2, and so on.

Q: Can I know the IMEI code of GSM module of the system?
A: Send SMS of “*#06#” to the sim card number in the panel.

Q: I can’t connect the RFID tag or card.
A: Panel must be powered on when connecting new accessories. Back-up battery can’t support connecting. And then follow the manual to do connection.

Q: How many rfid tags can be used for the chuango?
A: For Chuango G5, it can connected up to 50 rfid tags, but only 4 tags can be renamed.

More infomation at http://www.chuango.com/english/contentsup.asp?ModuleType=1&ChannelID=41